On 2/11/21, our furnace quit working. We bought our current home and moved to the Lafayette area a month ago. We knew the HVAC would need replacement in the future, as it was over 24 years old. The previous owners used LHC for annual inspections and maintenance based on dates & signatures on the side of the unit PM sticker. Not knowing many people or companies in the area, we called LHC with hope they could help us. Spoke with Morgan when they opened at 8am. Told us a tech could be here to diagnose at 10am. We were very happy with that. She called back less than 15 minutes later, saying a tech could come right away. Ty showed up and quickly diagnosed the problem and was able to get the unit running without repair. He stated what the issue was, what are repair options were and left us a decision on whether to invest money into an old system without knowing how much life was left in the unit or to replace it. We decided to bit the bullet. He made some calls and provided us a quote - along with the comment a new unit could be installed the same day and be up and running by early afternoon. Soon after, we received a quote from Greg. We agreed on the replacement. Within that same hour, we had another 3 man crew arrive and within 30 minutes, the old unit was out. Tom, Jacob & Chance were amazing. Some ductwork surprises were found and appropriate repairs made before installing the new unit. By 3:30pm, are new furnace was installed, tested and running perfectly. The amount of care taken from our initial call for help to Jacob buttoning everything up, blew us away. I'm sure there are other reputable heating & cooling companies in Lafayette who did great work. But what LHC did for us, the way we were treated, the care taken in our home, the attention to detail to make everything perfect, is something we've never experienced before. They have our business for as long as we live in the area. My favorite part of this story, was watching Tom (been in the field a long time), take great care & patience in working with the newer team members who on their own, are great knowledgeable workers. It was refreshing to watch experience being based on and listened to through the repair. Not sure how the owner(s) operate the company, but it's obvious they respect their employees and want them to succeed and the workers on the other end, appear to love who they work for. Great company and great people.
Service: New furnace