Reviews of Lafayette Heating & Cooling
Product or service reviewed: Regular service on furnace and a/c per service agreement I have in place.
Ty Rosandich and Tyler Britton called ahead and arrived on schedule. Ty is in training and was truly efficient and did excellent work under Tyler's direction. Ty recommended I replace the filter on the furnace and Tyler concurred and I agreed. All work and cleaning on equipment was impressive as I observed and I visited with them at times during their effort, I also got some timely tips and direction going forward on my types of equipment and best service practices. Your service department has two excellent people out on my property today and I as a former operations manager in agriculture know talent and good service when I see it. Keep up the fine work.
Kevin P Wiley
Product or service reviewed: Furnace Repair
I woke to the smell of burnt plastic and no heat. By 11:00, Darren was here and quickly figured out that it was the motor on our furnace. He was very nice about letting me know that it would be about a thousand dollars to repair it. But, one has to have heat, right? They had it in stock, he went and got it and had it all fixed by about 1:30. The best part of this story is that when Darren quoted me the large sum, he believed that the part wasn't under warranty, because there was paperwork stating to that effect. When he saw a sticker on the furnace saying otherwise and did some other research, he discovered that it was covered for ten years and my price dropped to under $300.00. What great news! And fast service and a very nice technician. I tell everyone to use Lafayette Heating and Cooling!
Product or service reviewed: Furnace/AC
I needed a new furnace and a/c. Tom came over and figured out a way to install in my limited space. Then Greg came by and figured out 2 systems that would work for me. I picked the Carrier. The crew of Justin, Sam and Bill with the guidance of Tom came and removed the old and installed the new in 1 1/2 days. Couldn't be happier with the results. I highly recommend them.
Product or service reviewed: Furnace and AC replacement
Everything went great. From the beginning, Greg provided complete quotes with very reasonable pricing. He answered all my questions and helped get the right equipment selected. The installation team, Tom, Bill, and Sam, were great to work with. Communication was great and they worked hard for 2 days to complete the job. I would certainly highly recommend the LHC team. Fair price, great people, and good solid equipment from Carrier. An added bonus is how quiet the new equipment runs. It is even better than I had expected. Very satisfied customer.
We could not be more pleased with Lafayette Heating & Cooling’s professionalism, expertise and kindness. We had a perplexing problem with our heating system. They listened to our concerns and logically worked through several possible solutions until they ultimately solved the problem. Communication and service was excellent from front desk, to service technicians, to management. Thank you!
West Lafayette, IN
Product or service reviewed: Routine furnace inspection for fall
Levi did a good job and was very professional in explaining the various operations he was performing. We also discussed the merits of available wifi thermostats for remote monitoring. He wore disposable shoe covers to keep our floors clean.