Reviews of Lafayette Heating & Cooling
Product or service reviewed: New furnace
On 2/11/21, our furnace quit working. We bought our current home and moved to the Lafayette area a month ago. We knew the HVAC would need replacement in the future, as it was over 24 years old. The previous owners used LHC for annual inspections and maintenance based on dates & signatures on the side of the unit PM sticker. Not knowing many people or companies in the area, we called LHC with hope they could help us. Spoke with Morgan when they opened at 8am. Told us a tech could be here to diagnose at 10am. We were very happy with that. She called back less than 15 minutes later, saying a tech could come right away. Ty showed up and quickly diagnosed the problem and was able to get the unit running without repair. He stated what the issue was, what are repair options were and left us a decision on whether to invest money into an old system without knowing how much life was left in the unit or to replace it. We decided to bit the bullet. He made some calls and provided us a quote - along with the comment a new unit could be installed the same day and be up and running by early afternoon. Soon after, we received a quote from Greg. We agreed on the replacement. Within that same hour, we had another 3 man crew arrive and within 30 minutes, the old unit was out. Tom, Jacob & Chance were amazing. Some ductwork surprises were found and appropriate repairs made before installing the new unit. By 3:30pm, are new furnace was installed, tested and running perfectly. The amount of care taken from our initial call for help to Jacob buttoning everything up, blew us away. I'm sure there are other reputable heating & cooling companies in Lafayette who did great work. But what LHC did for us, the way we were treated, the care taken in our home, the attention to detail to make everything perfect, is something we've never experienced before. They have our business for as long as we live in the area. My favorite part of this story, was watching Tom (been in the field a long time), take great care & patience in working with the newer team members who on their own, are great knowledgeable workers. It was refreshing to watch experience being based on and listened to through the repair. Not sure how the owner(s) operate the company, but it's obvious they respect their employees and want them to succeed and the workers on the other end, appear to love who they work for. Great company and great people.
Product or service reviewed: Bi-Annual Service
Everything Lafayette Heating and Cooling does is top shelf.
Levi has been to my house for many of the service visits and I couldn't be happier with the work he does. Polite, explains things thoroughly, clean, efficient, and timely. Whether its the fall prep for the winter or the spring prep for the summer, I never worry about my heating and cooling working properly. I know the utility room is small and awful to work in and the house came with cheap utilities but I've never once heard them complain.
Thank you LH&C and keep up the great work!
West Lafayette, IN
Product or service reviewed: Carrier new HVAC system for whole house
It has been a pleasure working with them, Greg did a good job quoting a new system, very professional, not all sales pitch like the quote from another contractor in town. I have a A/C only system and baseboard from 1965. (Two coils) They did a lot of hard and smart work combining it into a big 4-ton system and 120k furnace. The new system is much more efficient and quitter. I am extremely happy with the whole process. What especially worth mentioning is that almost 3 months after the installation, as of last week I turned on heating for the first time. I have zoning dampers for upstairs and main floor. I found out heating will not stop for upstairs. I called them and Tom and Bill quickly came and found out that two ducts from upstairs was connected to downstairs ducts from hidden places under insulation, they reconfigured the ducts for me and did not charge me for it! That is almost a full day’s work! Absolutely love those guys, they go all the way to make the customers happy! I highly recommend them for HVAC installation for anyone around the area!
Product or service reviewed: Central air conditioning repair
We have used this company 3 times and every time it has been a absolute pleasure to deal with. They are so professional. They come with kindness, respect, and very knowledgeable. They explain everything and price with you before any service. Then they just get the problem fixed with care. Thank you Tyler (first class) today for taking care of us. Greatly appreciated!!!
Product or service reviewed: Carrier Ductless Mini Split & Carrier HVAC system for the house
We cannot possibly recommend Lafayette Heating & Cooling enough. From our initial contact with Greg and how thorough he was with estimates and measurements to make sure we got what we needed to Tom and the install team and how thorough and professional they were.
Their work was top notch and I would absolutely recommend them to anyone!
Battle Ground, IN
Product or service reviewed: Regular service on furnace and a/c per service agreement I have in place.
Ty Rosandich and Tyler Britton called ahead and arrived on schedule. Ty is in training and was truly efficient and did excellent work under Tyler's direction. Ty recommended I replace the filter on the furnace and Tyler concurred and I agreed. All work and cleaning on equipment was impressive as I observed and I visited with them at times during their effort, I also got some timely tips and direction going forward on my types of equipment and best service practices. Your service department has two excellent people out on my property today and I as a former operations manager in agriculture know talent and good service when I see it. Keep up the fine work.
Kevin P Wiley
Product or service reviewed: Furnace Repair
I woke to the smell of burnt plastic and no heat. By 11:00, Darren was here and quickly figured out that it was the motor on our furnace. He was very nice about letting me know that it would be about a thousand dollars to repair it. But, one has to have heat, right? They had it in stock, he went and got it and had it all fixed by about 1:30. The best part of this story is that when Darren quoted me the large sum, he believed that the part wasn't under warranty, because there was paperwork stating to that effect. When he saw a sticker on the furnace saying otherwise and did some other research, he discovered that it was covered for ten years and my price dropped to under $300.00. What great news! And fast service and a very nice technician. I tell everyone to use Lafayette Heating and Cooling!
Product or service reviewed: Furnace/AC
I needed a new furnace and a/c. Tom came over and figured out a way to install in my limited space. Then Greg came by and figured out 2 systems that would work for me. I picked the Carrier. The crew of Justin, Sam and Bill with the guidance of Tom came and removed the old and installed the new in 1 1/2 days. Couldn't be happier with the results. I highly recommend them.
Product or service reviewed: Furnace and AC replacement
Everything went great. From the beginning, Greg provided complete quotes with very reasonable pricing. He answered all my questions and helped get the right equipment selected. The installation team, Tom, Bill, and Sam, were great to work with. Communication was great and they worked hard for 2 days to complete the job. I would certainly highly recommend the LHC team. Fair price, great people, and good solid equipment from Carrier. An added bonus is how quiet the new equipment runs. It is even better than I had expected. Very satisfied customer.
We could not be more pleased with Lafayette Heating & Cooling’s professionalism, expertise and kindness. We had a perplexing problem with our heating system. They listened to our concerns and logically worked through several possible solutions until they ultimately solved the problem. Communication and service was excellent from front desk, to service technicians, to management. Thank you!
West Lafayette, IN
Product or service reviewed: Routine furnace inspection for fall
Levi did a good job and was very professional in explaining the various operations he was performing. We also discussed the merits of available wifi thermostats for remote monitoring. He wore disposable shoe covers to keep our floors clean.