If you have scheduled an appointment with Lafayette Heating & Cooling to come into your home to discuss new products or to service your existing heating/air conditioning system, or to clean your ductwork, you can be confident in your choice.
Here's what to expect during your appointment with Lafayette Heating & Cooling:
Lafayette Heating & Cooling will arrive at your home promptly at the scheduled time of your appointment (within 30 minutes). If the Lafayette Heating & Cooling technician will be late, our customer service department will call you in advance to notify you or reschedule. Your time is valuable, and we respect that.
When the Lafayette Heating & Cooling technician arrives, he or she will want to inspect your existing system to understand the unique details and situation of your home. In doing so, your Lafayette Heating & Cooling representative may request access to all areas of your home–from rooms to crawl spaces, attics, etc.
A Lafayette Heating & Cooling representative will ask you several questions about your existing system, if you have one. You may want to prepare in advance for these questions.
You will also likely be asked questions about your unique heating, cooling, and air quality goals and needs. If Lafayette Heating & Cooling services your existing products, he or she will pay great attention to details while working on your system. Once a diagnosis has been performed, the technician will notify you of the necessary repairs, along with an up-front price for that repair. Our technician may make recommendations for improved air quality and efficiency in operating your specific system. If a follow-up meeting is needed for further discussions or service, you can expect Lafayette Heating & Cooling to get back in touch with you promptly. In the case that parts need to be ordered, you will be notified by a representative of LHC as soon as those parts arrive, in order to ensure that your system is back up and running as soon as possible.